Urban Garden Center

Me and my partner had a wonderful experience here. Honey and Melvin were very accommodating and helped us find the perfect plants for our home. I did see some plants that looked like they needed a bit more help than others but with amount of plants to care for and the amount of staff, it’s understandable. Overall they have a ton of healthy plants to choose from at a reasonable price. We will definitely be back once these babies settle in and continue to thrive. Thank You Urban Garden!

BEWARE. This company does not honor their guarantee. UGC installed my garden last year and promised that they would replace any plants that died within a year. Everybody survived except the centerpiece tree. They came and pulled out the tree but they are now refusing to replace it. I will reporting them to the BBB as well. This was a $15K+ job. In addition, although they did a good job with protecting the floors and the walls on the install, they mucked up the a new paint job on the ceiling with the first, now dead tree. Finally, (as if more were needed), they are extraordinarily poor communicators. It takes days and weeks to get responses out of them. No idea about the store, but I'd avoid their installation service LIKE THE PLAGUE. Very poor service.

THEY ARE EXPENSIVE ON REALLY INEXPENSIVE HERBS! I was in a rush and bought 6 stem of herbs to grow. When I finally went home and looked at the receipt I realized that I was charged $48. $48?!?! (look at picture) you know how much more herbs I could have bought with $48 I called thinking that there was a mistake but it didn't and I cannot even return them. Horrible Customers Service! To URBAN GARDEN CENTER... THAT WAS A ROBBERY. Everywhere else are 3$ each! There were no price around that listed herbs prices. Do not spend your money there! Harlem has many other beautiful plant store

The space is really nice and prices pretty fair for the city and I wouldn't hesitate to buy things on site from them again since the quality is pretty good. I would avoid getting things shipped to you from them though, I purchased several bags of soil and I had to call 3 separate times to try and schedule a delivery and each time they kept telling me they would call me back with times and never did. After 2 weeks I called and asked to cancel the order, the person I spoke to didn't seem very pleased but told me the order was cancelled and I would get a refund ... 2 months later and still no refund and I'm out over $300 ... so be careful! I'm not sure if the deliveries are handled by a different team because the customer service at the actual store is great, everyone's always very friendly and helpful but the delivery experience has been pretty frustrating.

The Urban Garden Center has an excellent variety of plants and planters. They also have whatever you require for your planting needs-- like hanging planter rope, air plant holders, terrariums, compost!, standing terra-cotta plant holders, etc-- the list goes on! They have appropriate price points for their plants too. Even if you just want to take a nice walk through nature ( under the train station) in the city and see some beautiful greenery-- stop by and enjoy! Oh and they have chickens!